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Case Studies

Discover real-world examples of Knowledge Twin in use by utility teams worldwide

"The expected automation and removal of manual processes can save operators 2–3 days each month."

Southington Water Department

Douglas Arndt

Superintendent, Southington Water Department

Utility

Southington Water Department

IMPACT

  • Digital Workflows:Daily inspections & sampling moved from paper to mobile.
  • Automated Reporting:Compliance reports generated instantly from field entries.
  • AI Knowledge Assistant:Instant access to SOPs, regulations, and work history in the field.
  • Unified Data:CMMS, GIS, SCADA, alarms, and SCADA readings consolidated in one place.
  • Compliance Visibility:Real-time insight into issues and trends for faster decisions.
Utility operator working

"TeamSolve gives our field teams real-time insights, clear procedures, and hands-on guidance—helping them make better decisions and work with greater confidence and efficiency."

Detection Services

Chris Evans

Chief Executive Officer, Detection Services

Utility

Detection Services Pipeline Inspection & Analysis (Australia & New Zealand)

IMPACT

  • Real-Time Field Insights:Up-to-date device, site, and job information delivered directly to field teams in real-time.
  • Standardized Procedures:Onboard installation, maintenance, and troubleshooting workflows across all crews.
  • Hands-On AI Guidance:Instant access to manuals, steps, and procedures at every touchpoint.
  • Better Operational Decisions:Improved visibility enables smarter choices in pricing, product selection, and deployment.
  • Higher Team Confidence & Efficiency:Field staff approach tasks directly, reducing errors and improving productivity.
Pipeline inspection specialist

"TeamSolve's AI platform enhances our workforce capabilities with more proactive, consistent, and visible workflows -supporting BWSI's continued growth."

Balibago Waterworks

Ms. Cristina P. Alejandtrino

BWSI President

Utility

Balibago Waterworks Systems, Inc. (BWSI)

IMPACT

  • Workforce Empowerment:AI guidance and standardized workflows support more confident and efficient operations.
  • Operational Consistency:Uniform processes and real-time traceability across multiple franchises and teams.
  • Real-Time Insights:Better visibility into asset attributes, device history, and task-level compliance data.
  • Improved Proactiveness:Teams identify and address issues earlier with AI-enabled guidance.
  • Scalable Foundation:A modern digital platform that adapts as BWSI continues to grow.
Water utility workers

"The expected automation and removal of manual processes can save operators 2–3 days each month."

Southington Water Department

Douglas Arndt

Superintendent, Southington Water Department

Utility

Southington Water Department

IMPACT

  • Digital Workflows:Daily inspections & sampling moved from paper to mobile.
  • Automated Reporting:Compliance reports generated instantly from field entries.
  • AI Knowledge Assistant:Instant access to SOPs, regulations, and work history in the field.
  • Unified Data:CMMS, GIS, SCADA, alarms, and SCADA readings consolidated in one place.
  • Compliance Visibility:Real-time insight into issues and trends for faster decisions.
Utility operator working

"TeamSolve gives our field teams real-time insights, clear procedures, and hands-on guidance—helping them make better decisions and work with greater confidence and efficiency."

Detection Services

Chris Evans

Chief Executive Officer, Detection Services

Utility

Detection Services Pipeline Inspection & Analysis (Australia & New Zealand)

IMPACT

  • Real-Time Field Insights:Up-to-date device, site, and job information delivered directly to field teams in real-time.
  • Standardized Procedures:Onboard installation, maintenance, and troubleshooting workflows across all crews.
  • Hands-On AI Guidance:Instant access to manuals, steps, and procedures at every touchpoint.
  • Better Operational Decisions:Improved visibility enables smarter choices in pricing, product selection, and deployment.
  • Higher Team Confidence & Efficiency:Field staff approach tasks directly, reducing errors and improving productivity.
Pipeline inspection specialist

"TeamSolve's AI platform enhances our workforce capabilities with more proactive, consistent, and visible workflows -supporting BWSI's continued growth."

Balibago Waterworks

Ms. Cristina P. Alejandtrino

BWSI President

Utility

Balibago Waterworks Systems, Inc. (BWSI)

IMPACT

  • Workforce Empowerment:AI guidance and standardized workflows support more confident and efficient operations.
  • Operational Consistency:Uniform processes and real-time traceability across multiple franchises and teams.
  • Real-Time Insights:Better visibility into asset attributes, device history, and task-level compliance data.
  • Improved Proactiveness:Teams identify and address issues earlier with AI-enabled guidance.
  • Scalable Foundation:A modern digital platform that adapts as BWSI continues to grow.
Water utility workers

"The expected automation and removal of manual processes can save operators 2–3 days each month."

Southington Water Department

Douglas Arndt

Superintendent, Southington Water Department

Utility

Southington Water Department

IMPACT

  • Digital Workflows:Daily inspections & sampling moved from paper to mobile.
  • Automated Reporting:Compliance reports generated instantly from field entries.
  • AI Knowledge Assistant:Instant access to SOPs, regulations, and work history in the field.
  • Unified Data:CMMS, GIS, SCADA, alarms, and SCADA readings consolidated in one place.
  • Compliance Visibility:Real-time insight into issues and trends for faster decisions.
Utility operator working

"TeamSolve gives our field teams real-time insights, clear procedures, and hands-on guidance—helping them make better decisions and work with greater confidence and efficiency."

Detection Services

Chris Evans

Chief Executive Officer, Detection Services

Utility

Detection Services Pipeline Inspection & Analysis (Australia & New Zealand)

IMPACT

  • Real-Time Field Insights:Up-to-date device, site, and job information delivered directly to field teams in real-time.
  • Standardized Procedures:Onboard installation, maintenance, and troubleshooting workflows across all crews.
  • Hands-On AI Guidance:Instant access to manuals, steps, and procedures at every touchpoint.
  • Better Operational Decisions:Improved visibility enables smarter choices in pricing, product selection, and deployment.
  • Higher Team Confidence & Efficiency:Field staff approach tasks directly, reducing errors and improving productivity.
Pipeline inspection specialist

"TeamSolve's AI platform enhances our workforce capabilities with more proactive, consistent, and visible workflows -supporting BWSI's continued growth."

Balibago Waterworks

Ms. Cristina P. Alejandtrino

BWSI President

Utility

Balibago Waterworks Systems, Inc. (BWSI)

IMPACT

  • Workforce Empowerment:AI guidance and standardized workflows support more confident and efficient operations.
  • Operational Consistency:Uniform processes and real-time traceability across multiple franchises and teams.
  • Real-Time Insights:Better visibility into asset attributes, device history, and task-level compliance data.
  • Improved Proactiveness:Teams identify and address issues earlier with AI-enabled guidance.
  • Scalable Foundation:A modern digital platform that adapts as BWSI continues to grow.
Water utility workers

Partnering with Utility Teams Globally

HRSD
USA

Hampton Roads Sanitation District (HRSD)

Use Case: Operational Insights

Southington Water Department
USA

Southington Water Department (SWD)

Use Case: Operational Insights; Workflow Automation

Howard County
USA

Howard County, Maryland

Use Case: Operational Insights; Workflow Automation

South Fort Collins Sanitation District
USA

South Fort Collins Sanitation Dist (SFCSD)

Use Case: Operational Insights

Midland Ontario
CANADA

Midland (Ontario)

Use Case: Operational Insights

Balibago Waterworks
PHILIPPINES

Balibago Waterworks

Use Case: Operational Insights; Workflow Automation

Water Authority of Fiji
FIJI

Water Authority of Fiji

Use Case: Operational Insights; Workflow Automation

Rand Water
S. AFRICA

Rand Water

Use Case: Operational Insights

Pipeline Inspection
GLOBAL

Pipeline Inspection

Use Case: Operational Insights; Workflow Automation

Wannon Water
AUSTRALIA

Wannon Water

Use Case: Operational Insights; Workflow Automation

Urban Utilities
AUSTRALIA

Urban Utilities

Use Case: Operational Insights; Workflow Automation

Earth Lab
SE ASIA

Earth Lab

Use Case: Operational Insights; Workflow Automation

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